07414 690562 Contact us

TERMS & CONDITIONS

Definitions:

We/Our/Us: Refers to the contractor, Vertente Roofing, solely owned by David Vertente, 7 Hillary Close, East Grinstead, West Sussex, RH19 3XQ.

You/the customer: The client(s) who request Vertente Roofing undertake work and are responsible for the property at which such work is to be undertaken and for payment of said work.

Quotation: The detailed quotation as provided by Vertente Roofing by email or otherwise in writing.

Contract: The contract that becomes effective on the customers acceptance, verbally or in writing, of the quotation from Vertente roofing. Terms and conditions of which are herein stated.

Property/Structure: Pertains to the site, owned by the customer, at which works by Vertente Roofing are to be carried out, pursuant to acceptance of quotation.

  1. CANCELLATION

    1. On acceptance of our quotation and subsequent booking of said works in writing by us, you enter into a contract with us, terms and conditions of which are covered herein.
    2. You may cancel said contract if you wish to do so within 14 days of acceptance of the quotation, by informing us in writing via email.If you agree to commence work before the expiry of the 14-day cooling-off period in writing, you thereby waive your cancellation rights.
    3. If you decide to cancel during the 14-day cooling-off period, after work has already commenced, payment will be due for any materials bought and all work carried out before cancellation (including an administrative fee and any other work costs involved).

  2. DAMAGE

    1. We will use all due care and attention when working above existing ceilings, but no responsibility will be taken where damage is caused to ceilings or internal finishes unless it can be proven that we executed the works without due diligence.
    2. We cannot be held responsible for any damage to the property or contents therein, caused by movement or vibration to ceilings, soffits, and any other surfaces where internal finishes are fixed to structural items or timbers which support our work.
    3. We cannot be held responsible for any deterioration or damage to ceilings, walls, gutters or other building materials which are found to be defective before or during commencement of the work.
    4. Whilst undertaking the work, dust and debris will inevitably fall onto the space beneath, both interiorly and exteriorly. While efforts are made to keep this to a minimum, we cannot be held liable for any soiling of items that occasionally occur.
    5. Whilst undertaking works, we will attempt to ensure that the property remain watertight. However, due to the nature of our work, while every effort is made, we cannot guarantee that it remains watertight in the case of adverse and unexpected weather conditions.
    6. We cannot be held liable for any damage caused to any areas over which work is carried out such as lower roofs or surfaces, windows, garden plants, shrubs, ornaments, etc. unless clearly caused by our negligence. We reserve the right to request you to remove and protect such, at your expense such and to remove or otherwise protect anything as may be necessary to facilitate the erection of scaffolding and/or the smooth and safe progress of the works.
    7. In the instance that movable items are left in areas where work is taking place this is done so at the customers own risk and whilst efforts will be taken to try to avoid damage, we accept no liability for damage caused.

  3. FLAT ROOFING

    1. If building a timber frame to change the pitch of the roof has not been specified in the quote, then we cannot guarantee the flat roof will not hold any water after completion of works.
    2. We cannot take responsibility for ponding of water on flat roofs following re-roofing where the roof structure itself was completed by others, either new or refurbished.

  4.  BRICKWORK

    1. A wall or chimney flashing will not be watertight if the brickwork above is faulty. We may advise further waterproofing and re-pointing in the event of persistent leaks.
    2. We accept no responsibility for water ingress through brickwork on abutment unless an appropriate lead tray has been fitted by us in accordance with the Lead Sheet Association recommendations. No responsibility is taken by us for lead works completed by a third party.

  5. MATERIALS

    1. Materials supplied by us will remain our property, including if already installed, until they are paid for in full.
    2. We reserve the right to offer substitutions when undertaking works, accepting that the substitutions will not be inferior to those outlined in the quotation.
    3. When being provided with samples, we cannot guarantee that the products supplied will be exactly equal in colour, size, thickness, or shape to such, though every effort will be made to find the best fit, bearing in mind availability within time constraints. Clear communication will be offered to customers if discrepancies are known of. We accept no responsibility if materials supplied do not exactly equate with samples previously supplied.
    4. Salvage materials, including scrap lead, slates, ridge tiles and general roofing materials, stripped or removed whilst undertaking works shall become our property, unless otherwise specified. This will be allowed for in the quotation.
    5. We can offer no guarantee for materials supplied in full by you.

  6. PAYMENT

    1. You are liable to pay our invoices as outlined in our quotation.
    2. Payment can be made by BACs to Vertente Roofing. All jobs up to £10,000 must be paid by 50% deposit, at least 7 days prior to job commencement, with full payment on day or completion. All jobs that are over 10,000 will require 40% deposit 7 days prior to job commencement, with the balance being paid on day of completion. All jobs that are over £20,000 will require 35% deposit 7 days prior to job and agreed upon stage payments with the balance to be paid on day of completion. Full invoicing will be provided.
    3. We reserve the right to charge interest on unpaid invoices. Interest will be charged on a daily basis.
    4. If you do not pay our invoices, we reserve the right to cease further work for you. You will be informed in writing.

  7. QUOTATION

    1. Quotations will remain valid and open for 30 days. After this time the quotation may require amendment.
    2. It is your responsibility to ensure that you have read, reviewed, and understood the quotation and confirmed that it meets your requirements before confirming acceptance. We will endeavour to answer all questions to the best of our ability.
    3. The total cost to you may be revised in the following circumstances:
      1. You request us to carry out additional works which were not originally in the quotation. In this circumstance, we will provide an updated quotation before such works be undertaken.
      2. If further services are required that were not able to be anticipated when the original quotation was prepared, we will offer a full written explanation with photographic evidence as necessary. We reserve the right to cease works if such additional work is not accepted when quoting, making the fulfilling of the original quotation not possible, in which case we re-imburse any deposit once we have been compensated for work already undertaken and materials purchased.
      3. If the prices of materials or services (outside of our control) increase during the period between your acceptance of the quotation and the work start date. We shall inform you of such increases and of any difference in the total cost. The option to cancel is available should you choose to do so, in which case any deposits already paid will be returned.
    4. Unless explicitly stated in the quotation, we have made no allowance for:
      1. Replacement, repairs, alteration or strengthening of any structural elements, timbers, or joists, which were not apparent at the time of the quotation.
      2. Replacement, repairs or alteration of the existing structure(s) or substrate, improvement of drainage, or other improvements to the customer’s property that were not reasonably apparent at the time of the quotation.
      3. Any internal finishes, unless explicitly stated.
    5. If measurements have been supplied by you for the purposes of giving a quotation, then we shall have the right to alter the quotation should such measurements be found to be incorrect.
    6. If you would like to amend any details of the Services, you must inform us in writing as soon as possible. We will send an updated Quotation with the required changes and any additional costs.
    7. If you wish to make changes to the order as outlined in the quotation you may be able to do depending on timings and availability. We will need to be contacted with the request and we will inform you if such changes can be made bearing in mind available timings and product availability. If this is possible and once confirmed by us, the customer will be asked to confirm any such agreed upon changes in writing.

  8. GUARANTEE

    1. The quotation will describe any guarantee offered for completed works (new roofs only), this is in addition to any customer’s rights under Consumer Law. The guarantee becomes effective only when full payment has been made for completed works.
    2. The guarantee is to repair or replace, at the company’s discretion, any part of the undertaken work which becomes defective during the guaranteed period.
    3. We reserve the right to offer substitute materials (e.g. if materials previously used are no longer available) and/or incorporate minor or technical modifications to works as necessary to achieve the desired result, when supplying remedial works covered by the guarantee
    4. The guarantee does not cover and we can accept no liability for:
      1. minor imperfections in glass that fall within visual standards laid down by the Glass and Glazing Federation.
      2. The prevention or reduction of condensation, damp or mould.
      3. Damage or faults resulting from subsidence due to soil shrinkage, landslides or underground workings or other damage caused by the failure of foundations or failure of building structure.
      4. Minor defects to plaster work or brick work due to settlement or as a result of movement on and within the roof area.
      5. Damage or faults resulting from normal wear and tear including discolouration or frost damage and/or resulting from the customer’s failure to comply with our post-job completion cleaning and maintenance instructions or damage caused as a result of an accident, misuse or neglect. NB: in the case of flat roofs, natural colour changes caused by exposure to light are expected.
      6. Damage or faults resulting from flooding, severe drought or severe storm damage.
    5. All guarantees relate to the company address in the quotation and may be transferred to new home owners.

  9. PLANNING CONSENTS

    1. We are not able to advise on whether any planning consents are necessary, any recommendations given constitute opinion only and cannot be taken as fact. It is the customer’s responsibility to find out if any necessary planning permissions, building regulation consents, building warrants or other similar consents or approvals are needed and obtain such. We shall not be obliged to perform any work until it has received satisfactory confirmation that all such consents and approvals have been obtained.
    2. If, at the customer’s request, we do undertake any work before all such consents and approvals have been obtained, we shall do so entirely at the customer’s risk and responsibility. In the event that consents and approvals are denied, the customer will be responsible for paying us for any costs for works undertaken up til then (whether completed or not) or losses that have reasonably been incurred by us having undertaken, at the customer’s request, such works.

  10. OUR SERVICES

    1. When we will provide the services. Our estimated date for undertaking works will be agreed upon with you on acceptance of our quotation. We will begin the services on the date agreed in writing pursuant to the receipt of the deposit (7 days in advance, see Payment Section 4). We will, at the same time, advise on the estimated completion date for the services.
    2. We cannot be held responsible for delays outside our control. If the supply of products and services is delayed by an event outside our control such as weather impediments, lack of delivery of materials, regulatory constraints and such, then we will notify you as soon as possible. We will take steps to minimise such delays as far as possible and communicate fully any limitations. We cannot be held liable for delays and pursuant problems caused by such events outside of our control. If there is a risk to you of substantial and plausible problems caused by such delays then you may contact us at the soonest possible time, to end the contract and receive a refund for any products and services you have paid for but not received (work already undertaken including materials thus far used will need to be paid for, even if such work is not completed).
    3. Before undertaking the work, we will discuss with you any times that you are required to be at home when products are delivered and/or our works are carried out. If we do not gain access to your property (either purposefully or through absence) at such agreed upon times we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we have the right to end the contract, at which time we will need to be reasonably compensated for any lost time, wasted materials, administrative costs, etc.
    4. Before undertaking the work, we may need certain information from you. You will have been informed in due course, via email and/or text exchanges. In the case we do not receive such within a reasonable time, or if we have incomplete or incorrect information, we reserve the right to either end the contract (and clause) or add an additional charge of a reasonable sum to compensate us for any extra work (including administrative) that is required as a result. We cannot be held responsible for thus undertaking the work late or only completing part thereof, as a result of you not giving us the information we need within a reasonable time of us asking for it.
    5. In the event that we are unable to carry out the works due to failure of the customer to ensure that the site is ready for such works at the agreed upon times, we reserve the right to charge such additional costs and expenses as has been incurred by us.
    6. We may have to suspend the work due to:
      1. minor technical problems with machinery and such;
      2. the need to update the product and/or our services to reflect changes in relevant laws and/or regulations.
      3. to make changes to the works as requested by you or notified by us to you.
    7. If we suspend the work what are your rights? We will contact you in advance to tell you we will be suspending carrying out the works and will specify why. In such an event and in the case that the suspension is not of your doing, you may contact us to end the contract should a period of more than 30 days have elapsed. We will refund any sums you have paid in for work not carried out and materials not used.
    8. If you have requested changes to the original quotation for which we cannot undertake further work due to technicalities and training beyond our remit, we will recompense any payment made to us in advance for works not yet carried out. We will charge an additional administrative fee.

  11. OUR ASSURANCES TO YOU. WE WILL:

    1. ensure that we have suitable and valid insurance including public liability insurance.
    2. Undertake the work using reasonable care and skill, and in compliance with commonly accepted practices, standards, specifications, laws, regulations, and relevant codes of practice within the roofing industry.
    3. Undertake the work in accordance with the accepted quotation and these terms and conditions;
    4. notify you immediately if any changes must be made - we will keep any such changes to a minimum;
    5. ensure that scaffolding and ladders are subject to current regulations and the construction of the scaffolding will be carried out by a competent subcontractor and taken down promptly pursuant to completed works and following full payment of said work.
    6. correctly dispose of all waste that results from providing the services. Use of a skip and other such may be necessary. This will be specified in the quotation.
    7. Promptly supply you with a full guarantee on completion of new roofs (See Guarantee Section for full terms).
    8. If you wish to make changes to the order as outlined in the quotation you may be able to do depending on timings and availability. We will need to be contacted with the request and we will inform you if such changes can be made bearing in mind timings and product availability. Once confirmed by us, the customer will be asked to confirm any such agreed changes in writing.

  12. OUR SERVICE AS A ROOFING SUBCONTRACTOR

    1. Should our services be used as subcontractors, these terms apply in full and the company or individual subcontracting us will be viewed (for legal purposes) as the customer (or ‘you’) and these terms and conditions apply in full. Payments will need to be made based on these terms alone and not be reliant on a third-party payment.
    2. We cannot be held responsible or liable for the terms and conditions (verbal or non-verbal) of a company or individual subcontracting us, these will not supersede our own terms and conditions as described herein.

  13. DANGEROUS MATERIALS

    In the event that during the course of undertaking the works any dangerous materials e.g. asbestos, are discovered, then we shall cease work immediately. We shall not be liable for any responsibility in dealing with such and reserve the right to cancel the contract by giving notice to the client. We cannot accept responsibility for the removal of any dangerous or hazardous substances found on site unless there is an agreement with us, such agreements will be put in writing. Payment will need to be made for the work carried out up to then and materials used as per the quotation, plus an administrative fee.

  14. CLAIMS

    1. It is the responsibility of the customer to ensure that the structure of the roof on which works are to be undertaken is sufficient and strong enough for the works as ordered by the customer, no claim may be made against us in the event that this is not so. Should such structural faults come to light during the course of work, you will be informed immediately.
    2. No claim can be made in any event against us by the customer which exceeds the contract price for the work carried out by us.
    3. We shall not be liable for any loss or damage caused by non-performance of any of its obligations to the customer due to act of God, war, civil disturbance, government actions, strike, lock out or trade dispute, difficulties in obtaining materials, breakdown in machinery, fire or accident or any other cause whatsoever beyond our control. Should any such event occur, we reserve the right to cancel or suspend the contract without incurring any liability for any loss or damage thereby occasioned.
    4. We reserve the right to cancel every contract made with the customer, to cancel or suspend or discontinue delivery of goods and materials and/ or the execution of work and/or the hiring of scaffolding at our option without prejudice to our right to recover any loss sustained.

  15. BANKRUPTCY

    in the event that the customer commits any act of insolvency or has a bankruptcy or winding up order made against him then we reserve the right to cease carrying out the works immediately and may, on giving notice to the customer, forthwith cancel the contract without incurring any liability for any loss or damage thereby occasioned. We also the right to pursue by any legal means payment for work and materials thus far used/undertaken.

  16. ADJUDICATION

    if any dispute or difference arises under this agreement either party may refer it to adjudication in accordance with the procedures set out in The Housing Grants, Construction and Regeneration Act 1998 and The Scheme for Construction Contract 1998 and any subsequent amendments. The party making reference to adjudication shall apply to the President or Vice President of The Royal Institution of Chartered Surveyors for nomination and appointment of the Adjudicator.

  17. COMPLAINT PROCESS

    1. If at any stage you have concerns or wish to make a complaint, please inform us immediately of the nature of your concern.
    2. We request that all complaints are made in writing via email or text.
    3. We shall aim to acknowledge the complaint within two working days and offer the opportunity to discuss any concerns with you. Any complaints received will be investigated fairly and swiftly.

  18. MISCELLANEOUS

    Whilst undertaking the works, we reserve the right to display business sign boards and/or banners at the property on the scaffolding and otherwise, accepting that such boards/banners will be in good taste and not interfere with works being carried out.